FAQ's

Our location is Santa HQ at the National 1798 Rebellion Centre Y21PY03 in Enniscorthy, Co. Wexford 

  • There are no cloakroom facilities, please do not ask our staff to handle your personal belongings when entering the tour. Buggie parking is at your own risk in our onsite reindeer hut. 
  • Safety update: All Failte Ireland and Governmental guidelines in relation to Covid-19 will be adhered to during the event – any new announcements for the winter 2022 season -our info will be updated. 

Yes, there are No walk-in bookings or group additions on the day are accepted. All Tickets must be purchased online in advance via the website  www.santasenchantedchristmas.ie . Book online before Nov 25th 2022 when ALL sales will close in full. 

Yes, all infants 0 to 2 years are charged at €12 and kids aged from 3 to 13yrs are €20 – plus reservation booking fees

As an Adult Ticket –Accompanying Teenagers (Over -13 yrs) are to be booked as adults at the €12 plus booking fee rate -no  Santa gift included.  

All adults ( including Senior Citizens) are €12 plus booking reservation fee, including carers and snas. 

Yes you can amend your group/or child information by emailing greetings@santasenchantedchristmas.ie  with details of your edits or changes. Please include your original booking reference number, tour date & time. There is a maximum capacity of 6 per booking (max 18 persons per 15-minute slot) Additional adults/children can be booked in on the basis of availability. No other ticket changes accommodated and no refunds issued for unused tickets. 

Please email all requests for additions to your original booking to a max of 6 (if there is availability showing in the booking system only) to greetings@santasenchantedchristmas.ie Please expect a 48hr turnaround to your query as we have limited staff cover. All sales close in full Nov 25th 2022. No cash payments taken or tickets sold on event days

Yes! we are delighted to have the Riverside Park Hotel on board as our seasonal accommodation supplier. The hotel has excellent offers and are within walking distance of the Enchanted Christmas experience. Book early as special rates are subject to availability. Check them out on our ‘Sleep Over ‘tab. 

Or alternatively see accommodation only offers from https://www.treacyshotel.com/special-offers/  but first, book & pay for your tickets online with us before reserving your rooms. 

Unfortunately, there are no refunds given or any changes to booking times/tickets as purchased. 

In the event of any change to public health and Government guidelines, the situation may arise our event may need to be restructured/altered at short notice. 

No refunds for Covid-19 exceptions or variances unless medically certified unable to attend/proof of Covid19 status/immunity recovery cert. 

Please see our Elf Map on the Contact Us tab. The Eircode to search is Y21 PY03 

Yes! There is free on-site parking for the duration of your visit to Santa’s Enchanted Christmas experience. We are also a short 5-minute walk from the Riverside Park Hotel. 

Please allow plenty of travel time in order to find parking and allow for traffic and poor weather conditions. 

Please ensure to bring your printed online ticket or show same on your phone device. Dress appropriately as there is an entry queue, interior movement between themed rooms and window/doors may be open for ventilation purposes.  

Buggies and pushchairs are not permitted on the tour – they can be stored on the grounds (holding cabin) at your own risk for the duration of tour only. We accept no liability for damaged or stolen property. 

Yes, the National 1798 Rebellion Centre is wheelchair accessible and has a lift. 

The duration of the tour is approximately 30-45 Minutes. Please be patient as it can be busy at popular times and numbers are set per hour/15min slot. There will be other patrons moving within the same group tour and entering/exiting at the end of individual time slots. If you need assistance please ask one of our staff for direction.

Yes, you are allowed to take photos during the tour on your own devices. There will be professional photography available for an extra fee, but you do not need to purchase from them only if desired. 

It is advisable to arrive no earlier than 5 minutes prior to the commencement of the tour. Please allow extra travel time to reach the 1798 Centre during Christmas traffic or during bad weather and peak  times. If you arrive late for the tour, we regret to say that we cannot guarantee that you can partake in the tour or on any subsequent tours. 

Yes! The National 1798 Rebellion Centre has an on-site cafe with hot and cold drinks and yummy treats. It is not a full-service cafe, but small plates will be available. Please see our social media for more. 

Enniscorthy town also has many restaurants and cafes within close proximity to the Christmas. 
See:  https://www.shopenniscorthy.ie/  

What else can I see and do while in Enniscorthy? 

Please visit www.facebook.com/EnjoyEnniscorthy  for more info on Enniscorthy retail and services. .

Our Privacy Policy at Santa’s Enchanted Christmas, the privacy and confidentiality of user information is important. We are committed to maintaining the privacy and security of your user information. We may update this policy from time to time, so please check here frequently. We will not disclose identifiable user information to any third party without consent. 

We take the utmost care to ensure that the personal information we obtain from you is not used in a way that you may be unaware of or not agreeable to. You may wish to submit an information request about Santa’s Enchanted Christmas, participate in one of our promotions or subscribe to our e-mail list. In response, we may ask for information, such as your name and telephone number. In the event you opt to provide us with this information, we will only use it for the purpose specified. Information collected on the Site may be used to: 

Send you special offers for Santa’s Enchanted Christmas via text message or email.

You can opt-out at any time by calling texting Sinead  on 085 8071350. 

We do not sell, rent or share any of your personal information with any other party including any third-party joint promoters, nor use it for unapproved commercial purposes. 

At the time you submit personal information or make a request, the intended use of the information you submit will be apparent in the context in which you submit it and/or because the Site states the intended purpose. By submitting personal information at the Site, you are giving your consent and permission for any use that is consistent with uses stated in this Privacy Policy or disclosed elsewhere at the Site at the point you submit such personal information, and such consent will be presumed by Santa’s Enchanted Christmas, unless you state otherwise at the time you submit the personal information. 

If you decide to make an online reservation at the Site, you will be using a reservation interface.  All information sent to this site, if in an SSL session, is encrypted, protecting against disclosure to third parties. 

We would like our Site visitors to feel confident about using the Site to plan and purchase their tickets and merchandise, so Santa’s Enchanted Christmas is committed to protecting the information we collect. We have implemented a security program to keep information that is stored in our systems protected from unauthorized access. Our Site is hosted in a secure environment. The Site servers/systems are configured with data encryption, or scrambling, technologies, and industry – standard firewalls. When you enter personal information during the reservation process, or during a customer email sign-up, your data is protected by Secure Socket Layer (SSL) technology to ensure safe transmission. 

Please be aware that Santa’s Enchanted Christmas has not designed this Site for, and does not intend for it to be used by, anyone under age 18. Accordingly, this Site should not be used by anyone under age 18. Our privacy policy prohibits us from accepting users who are under the age of 18. Santa’s Enchanted Christmas specifically requests that persons under the age of 18 not use this Site or submit or post information to the Site. Should Santa’s Enchanted Christmas inadvertently acquire personal information or other data from users under the age of 18, Santa’s Enchanted Christmas will not knowingly provide this data to any third party for any purpose whatsoever, and any subsequent disclosure would be due to the fact the user under age 18 used the Site and submitted personal information without solicitation by or permission from Santa Enchanted Christmas. 

Santa’s Enchanted Christmas may provide links to a number of other web sites that we believe might offer you useful information and services. However, those sites may not follow the same privacy policies as Santa’s Enchanted Christmas. Therefore, we are not responsible for the privacy policies or the actions of any third parties, including without limitation, any web site owners whose sites may be reached through this Site, nor can we control the activities of those web sites. We urge you to contact the relevant parties controlling these sites or accessing their on-line policies for the relevant information about their data collection practices before submitting any personal information or other sensitive data. 

When you visit Santa’s Enchanted Christmas website, some browsing-related information on your device (computer, Smartphone, tablet etc.) is likely to be recorded in files called “cookies” and stored on your device. 

Strictly necessary cookies: these cookies are essential in order to browse some websites and use all of their features (the user’s operating system support, display etc.). Without these cookies, features such as the display will not have optimum functionality. Note: these cookies collect purely technical data and do not identify you personally. 

Performance cookies: these cookies help us improve a user’s experience by helping us understand how they use our websites (most frequently visited pages, applications used etc.). These cookies do not identify you individually. 

Functionality cookies: in order to make browsing easier, these cookies store certain user preferences (language, username, country etc.). 

Targeting/advertising cookies: these cookies enable a user to receive targeted advertisements based on their interests, but they also limit the number of times that the advertisements appear. 

Affiliate cookies: these cookies enable third parties (“affiliates”) that publish marketing campaigns on their websites to be paid on behalf of the “web merchant”. 

Cookies from social networks: these third-party Cookies let you communicate the content of our site to others, as well as your opinion in relation to our site. This is the case with the “Share” and “Like” buttons on “Facebook,” “Twitter,” “LinkedIn,” “Video”, etc. 

Social networks which offer these application buttons can identify you by these buttons, even if you did not click on one of them when you visited our site. Indeed, some Cookies allow the social network concerned to follow your navigation on our site whenever your social network account is activated on your device when at the same time you are on our site. 

We have no control over the procedures social networks use to collect information about your navigation on our site. Please read these social networks privacy policies regarding personal data. These should allow you to exercise certain privacy options with these social networks, in particular by adjusting your user accounts for each of these networks. 

Cookies help us to improve the quality of your browsing experience when visiting the website. This technical process primarily allows us to: 

  • Adapt the layout of our websites to suit your device’s display preferences (language, display resolution, operating system used etc.). 
  • Store some of the information that you fill in on our online forms to help us personalize your subsequent visits to our websites. 
  • Collect statistics, which relate mainly to the number of times you visit our websites and your use of the different services that we provide (sections and content viewed, links), with the aim of improving their relevance and usability. 
  • Put security measures in place (for example asking you to reconnect to a page or service after a certain amount of time has elapsed). 
  • Offer you, through advertisements, personalized content that is likely to be of interest to you. 

Important: Advertisements or links to third-party websites may be included on our websites. Your personal details may be collected by third parties when you click on these links. This Charter does not cover visits to third-party websites.  Santa’s Enchanted Christmas cannot be held responsible for the policy of third-parties regarding personal details and the use thereof. 

Santa’s Enchanted Christmas reserves the right to change this Privacy Policy at any time; notice of changes will be published on this page. Changes will always be prospective, not retroactive. If you have questions about our policies, please contact us at greetings@santasenchantedchristmas.ie